Find answers to the most common questions about our NYC parking ticket service
Our service automatically monitors NYC databases for new parking tickets on your registered license plate. When we detect a ticket, we immediately pay it using your saved payment method and send you an email confirmation with the receipt.
We charge a small service fee (5%) on top of the ticket amount, but this is typically much less than the late fees you'd pay if you forgot about the ticket.
We charge a 5% service fee on top of the ticket amount. For example:
This is typically much less than the $25-30 late fees NYC charges if you miss the payment deadline. There are no monthly fees, setup costs, or hidden charges.
Yes, absolutely. We use Stripe for payment processing, which is PCI DSS compliant and trusted by millions of businesses worldwide.
Your card information is stored securely by Stripe - we never store your full card details on our servers. All data is encrypted and transmitted over HTTPS.
We check for new tickets every hour and pay them immediately upon detection. This ensures you never incur late fees, which can add $25-30 to each ticket.
You'll receive an email confirmation within minutes of the payment being processed, including a receipt and ticket details.
Yes, you can cancel your account at any time from your dashboard. We'll stop monitoring your plate immediately.
Any pending tickets will still be paid to avoid late fees, but no new tickets will be processed after cancellation.
If a payment fails (expired card, insufficient funds, etc.), we'll immediately email you with instructions to update your payment method.
We'll retry the payment once your method is updated to avoid late fees. You can also log into your dashboard to update your payment information at any time.
We pay all valid tickets we detect. If you need to dispute a ticket (error, not your car, etc.), you'll need to handle that directly with NYC.
We can provide payment confirmations and receipts to support your dispute. If NYC rules in your favor, they'll issue a refund directly to us, which we'll then pass along to you.
Currently, our service supports one vehicle per account. We're working on multi-vehicle support for families and businesses.
For fleet solutions (10+ vehicles), please contact us at business@nycautopay.com for special pricing and dedicated support.
We cover all NYC parking violations, including:
We do not cover moving violations (speeding, red lights, etc.) or tickets from other cities or states.
Setup takes less than 2 minutes. Simply:
That's it! We'll start monitoring for tickets immediately.